1 reviews | Active since Mar 2009
ARAMEX GLOBAL SHOPPER ZERO CUSTOMER CARE
I have been a member of Aramex Global shopper program since 2004 (Previously Shop and Ship). On Thursday I noticed my current consignment was being held in customs (This isn't anything unusual and is expected). When I noticed this I sent an e-mail to all the contacts I have a Global shopper... I did not receive a response from any of them (I did receive \READ RESPONSE"Thato Ntereke & Lunga Nkosi. \""NOT READ\"" Keamogetse Motswana. I find it rather disturbing that none of the recipients cared enough to respond to my email. On Friday I received an email from Global shopper \""Missing commercial invoice - held at customs\"" I responded to their email by 10AM on Friday with the relevant information... to date no one at ARAMEX has had the decency to respond to my communications to them... WHAT LOSERS!"""
Thank you for sharing your comments with us.
Kindly accept our apologies for the lack of feedback from our part.
We have escalated this to our imports manager to investigate and assist with feedback on the clearance status of your parcel.
We will keep you updated with the progress and the delivery schedule .
Please do not hesitate to contact us for further assistance.
Kind Regards
Tshegofatso Dubula
Thank you for sharing your comments with us.
Kindly accept our apologies for the lack of feedback from our part.
We have escalated this to our imports manager to investigate and assist with feedback on the clearance status of your parcel.
We will keep you updated with the progress and the delivery schedule .
Please do not hesitate to contact us for further assistance.
Kind Regards
Tshegofatso Dubula