Aramex Global Shopper - South Africa

Parcel was incorrectly shipped by the supplier in two separate parcels. Which means once it arrives in South Africa that I would need to pay customs & duties for them as separate items if I did not inform Aramex.

I did manage to information Aramex but somehow their system had already generate separate charges for the split shipment.

Contacted the Aramex team and spoke to Francinah Mmameshi and she managed to assist in getting her team to reverse the charges on the second parcel and also to forward the shipments to be cleared for customs & duties charges once it was established that this was a split shipment.

The first shipment arrived (because I had already paid customs & excise duties for the entire shipment) then the second parcel arrived a week and half later (which I was fine with considering the circumstances).

Thank you to Francinah Mmameshi and the Aramex South Africa team for understanding and being able to process the shipment professionally.