Aramex Global Shopper Pathetic Service

Aramex Global Shopper is a great idea, but badly run and executed! Once your parcel is in Johannesburg, it can lay there for weeks! You have to phone them to escalate and escalate again. If one look at their Facebook page, there is not one customer with raving reviews! They can also work on that poorly designed website and procedures as once THEY decides that your parcel contains a certain item, (like weapons and ammunition in another customer’s case) there is no way to change that. Also once you uploaded your invoice and it turns out to be the incorrect one, no way it can be changed. If one imports several packages, there is no way to give them friendly names to differentiate between them. Aramex Global Shopper might be cheaper than Ship7 and MyEU parcel, but they are the worst in customer service.