AM
Azraa M

1 reviews | Active since Dec 2010

04 Jan 2017, 10:19

Aramex Global Shopper has had my package since the 20th December!

<p>It says that it needs an invoice, but I uploaded the invoice 2 weeks ago, yet it still hasnt left JFK. Not a good way to start the year!</p>

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Replies (1)
Aramex South Africa
Aramex South Africa's reply07 Jan 2017, 08:01
Official

Dear Azraa

Thank you for bringing the matter to our attention.

We sincerely apologize for the inconvenience and your complaint has been escalated to the Aramex Global Shopper Supervisor for investigation and resolution.

We notice that you do not mention the waybill or reference number pertaining to the shipment. Please have this handy when you receive our call.

Kind regards

Customer Care Johannesburg - Aramex SA