Aramex Global Shopper

I have an import that was brought in using Aramex Global shopper. The package arrived in SA on the 1st June 2020. have been following up almost daily since the package arrived in SA. Aramex has requested additional documentation from me, the same documents 3x, which I have already submitted. I have written to their CEO, based in Jordan, spoken to the operations manager in Cape Town. As of yesterday, I told them to keep my goods, refund me the cost of my goods and the Aramex shipping fee. Do you think they would even bother responding...not a chance. They blame CoVid, customs, all but take the responsibility themselves.

On a separate incident and sadly for me, I was forced to use them again while the above incident was occurring. One of my suppliers only dispatches goods through Aramex. So, I placed an order on the 22nd June for products from two different suppliers in the UK, one used Aramex the other DHL. The DHL package left the UK 4 days after the Aramex package, both packages arrived on the 29th June. Customs for both was paid when requested. I received my package from DHL 1st July.

I am so exhausted from fighting with Aramex. As a small business owner I need my goods, but Aramex doesn't give a damn! I will never use them again, I will rather seek out a new supplier in the UK than ever use Aramex. I advise anyone thinking of using Aramex Global shopper or Aramex to think long and hard about the frustration they will cause you.