Aramex Global Shopper does not work as advertised

<p>I have registered for Aramex Global Shopper and subsequently ordered items from several suppliers in China and had the packages sent to my Aramex Global Shopper address in Hong Kong . One after another when I tracked the packages the tracking information stated that there was a "failed delivery attempt" at the address I have given. I gave my exact personal Aramex Global Shopper shipping address in Hong Kong as indicated on the Aramex Global Shopper website when I log into my account.</p> <p> </p> <p>I contacted Aramex in South Africa (Johannesburg Office) notifying them of the problem on 12/6/2017, but received no response whatsoever. I then contacted the Aramex offices in Hong Kong and CC'd in the Johannesburg office and again did not get a reply from either office, appart from an automated email from the Johannesburg office giving me a reference number (JNB/0617/5673) and saying they will "contact me shortly". Today is 21/6/2017 and I have receive no assistance yet or even a single person contacting me regarding the problem.</p> <p> </p> <p>About one week after I have ordered all of my items from various suppliers (and all packages have already been shipped I received an email from Aramex that my Hong Kong address has been changed, but all packages sent to the prevvious address would automatically be forwarded to the new address. I suspect that this might be the reason for the failed delivery attempts of my packages, which directly contradicts the email that I received from Aramex. Unfortunately I am left to speculate as I nobody from Aramex has contacted me yet regarding the problem and the options are for resolving the issue.</p> <p> </p> <p>Because of the failed delivery attempts all of my packages have now been taken to a post office in Hong Kong... and obviously have no way to collect the packages myself.</p> <p> </p> <p>The tracking numbers of my packages are:</p> <p>* RB ********** 95SG</p> <p>* RB ********** 97SG</p> <p>* RB ********** 08SG</p> <p>* RB ********** 24SG</p> <p> </p> <p>I am very disappointed not just with the fact that the sevice does not work (my opinion - based on my own experience), but MUCH more disappointed that Aramex has basically ignored my attempts to contact them and resolve the issue. I base this on the fact that I was given a reference number (see above), but not received a sinlgle response from Aramex to date. I have provided my mobile number in the email I sent t o Aramex on 14/6/2017 (the one I received the reference number for).</p> <p> </p> <p> </p>