Aramex Global Shopper CaseReference:CPT/0120/807

FIRST OFF A WARNING : STAY FAR AWAY FROM ARAMEX GLOBAL SHOPPER

So, I decided to open a account with Aramex Global Shopper after a nice lady from Aramex in Cape Town told me it will be cheaper and faster to get my international items delivered to my door.

What a huge mistake.

I placed two orders on Amazon for airsoft accessories. One being a airsoft shotgun barrel clamp with rail and the other a 303 Lee Enfield no4 mk1 Monte Carlo Stock for a custom airsoft rifle. I double checked that the items are not prohibited by law in the USA and SA before placing my ORDERS for delivery.

The shotgun barrel clamp has been sent through to SA with no problems although it clearly states on the invoice shotgun/ rifle barrel clamp. This is currently at OR Tambo for customs inspection.

The 303 Lee Enfield no4 mk1 Monte Carlo Stock is a whole other story. Nowhere on the invoice it mentions weapon/ weapon accessories and or anything remotely related to firearms, but aramex global shopper has decided on their own that they won't deliver this parcel and at the same time try and ****** another $20 dollars from me to send the item back or I can have it destroyed. Claiming it as an unacceptable item, but nowhere on their site it states airsoft items as prohibited. I double checked the USA laws with regards to airsoft items and they are not prohibited, I phoned customs in Johannesburg and they also said that airsoft items are not prohibited.

Logically I emailed them with regards to getting this sorted and a nice lady with an attitude problem kept sending me emails with different names at the top ie, dear Ziad or dear Jacob... Clearly my name is neither one of those. I realised that this is a dead end and phoned them. Had an long discussion with another nice lady as to why they are holding my parcel to ransom as the other one which Cleary states that is a weapon mount has been sent but this one has not and it does not even remotely mentions anything weapon on the invoice and or packaging.

Now I am sitting here with absolute no communication from them although they promised to get back to me today. They apparently phoned on my mobile phone, but I never received any calls, I checked and they have the correct number. I opened a case with them.

This will be my first and last orders that I use any Aramex or Aramex Global Shopper as delivery service. Absolutely the worst service and I can promise you I will not receive my order/s as the nice lady whom I spoke to on the telephone has phoned OR Tambo to check my other parcel.

I have imported numerous airsoft accessories over the years through all other means of delivery services and this is the first time I am having problems to import items.

I will keep on updating this review as action takes it due course.