Aramex Global Shopper - AGS - Beware if something goes wrong

I'm using Aramex Global Shopper for years, with a mixture of good and bad service.

More or less 3 weeks ago their online system showing your packages in transit started giving an error "Could not load data. Please try again later"

I tried different computers, browsers, iPhone APP, all the same problem.

Thus I don't know what packages are where as well as I can't upload invoices for customs etc. At this moment I have more or less 6 packages ( I think) in limbo. Thus what was the point to pay thousands to Aramex for air courier charges?

I did open a ticket(s) for this with them immediately talked to how many people on their side asked who is their manager and no one can help.

The only answer I got was that everything happens in Dubai and this might take time. A very good answer indeed.

I even upgraded my account to the so-called "Aramex Global Shopper Flex" version in December, must say it looks as if my fees went up after this and will be cancelling it. Most of the promises of this extra R 1500 did not materialize.

Thus it seems to me be careful with Aramex. If something goes wrong with their software solution they won't be able to fix it.

At this moment I am already using another service in the states to forward my packages as I cannot trust Aramex.