Aramex Global Shopper (AGS) 43 day delay.

Hello,

I have a parcel that is inbound from the USA that shipped from the USA supplier to my AGS address on 01/06/2020. The parcel arrived on 08/06/2020 and AGS only booked it after a couple of days due to some back log caused by COVID-19. Then eventually I got my parcel to reflect on my account but the description, value and supplier is completely wrong. Now my parcel is at the operations facility in Johannesburg with incorrect shipment details and nothing has happened since. I uploaded the commercial invoice on 22/06/2020 and that is the last update I have received. I have been calling them everyday and every time they tell me that they had a COVID-19 positive employee and had to close down so they are severely back logged. With customs apparently only processing packages above the value of R500 I have been getting new excuses but even with the incorrect value stated by Aramex my package is still above the R500 minimum set by customs. What confuses me the most is my parcel that were inbound from the UK arrived without one single problem, my UK parcel even only shipped to my UK AGS address after my USA parcel arrived at SA customs. How can one parcel go through the exact same facilities after they started with the COVID-19 employee excuse and arrived long before I could even get an update on my USA parcel. It has been 43 days since my parcel arrived at the USA AGS facility and I have no indication of when my parcel will be in my hands.