Aramex Global Service Poor Service and no Customer Support.

Very Disappointed in lack of service.

Just over a week ago I joined Aramex Global Shopper. As ive had very good results with them shipping locally.

Due to SA post office slow service I opted rather to pay more and receive items faster as they advertise their premium service.

BUT!!!!

My first order arrives at their depot address. I get notified to upload invoice. Which I do. But days later still shows on hold. So I email them. No feedback. I then phone. Then receive email to email Invoice. Which I do. Then Invoice appears on site with my original uploaded Invoices. Status then changes to In Account. 1 week later its still in account. So not moves at all. This is even slower then the Chinese and SA postal systems. I email them and ask. No response. I phone the Head office ***. Option 3 is International then option 1 for AGS. Then get told after 5 seconds. PErson cant take call please phone later. WHAT. this is the Head Office.

Then besides the above. I order item in UK. Get delivered to Aramex on Friday. Even have delivery receipt of item to them. But today still nothing appears on my Account with Aramex that they accepted it,

This is utterly bad service for the fact they offer this service but seriously fail to deliver on it. As well as there is no customer support on email nor if you phone Head office.

Total waste. Hopefully they can contact me. Sort out these two items. And then we will never do business again. Until they get competent.

Sad as I had good experience with Local shipping.