1 reviews | Active since Dec 2010
Aramex Global sent my package to India not SA
<p>I ordered using Aramex global. My package was sent to India instead of South Africa. It has now been in India for 9 days and there is no sign of it getting to me in south Africa. Aramex global is worse than the post office. If I had ordered using ems I would have gotten it already and it would have been cheaper. The last time I ordered using them, an item was ****** from my package during customs process. Best not to use this company. Postbox courier is a bit more expensive but the customer service is way better.</p>
Dear AzraaM,
Thank you for taking the time to share your comments with us. We apologise for the great inconvenience caused to you.
As per our discussions with you, the shipment was indeed incorrectly routed from our New York office to India through human error. We have been and continue to liaise with Indian customs officials to retrieve the package and resend this to the correct destination in South Africa. Unfortunately due the complexities involved with resolving such a incorrectly routed shipment with the relevant customs departments in certain countries it has taken longer than expected to resolve.
We are monitoring the situation very closely and hope to be able to resolve this asap.
Thank you for your patience and understanding in this regard. We will continue to update you throughout.
Kind Regards,
Aramex SA
Dear AzraaM,
Thank you for taking the time to share your comments with us. We apologise for the great inconvenience caused to you.
As per our discussions with you, the shipment was indeed incorrectly routed from our New York office to India through human error. We have been and continue to liaise with Indian customs officials to retrieve the package and resend this to the correct destination in South Africa. Unfortunately due the complexities involved with resolving such a incorrectly routed shipment with the relevant customs departments in certain countries it has taken longer than expected to resolve.
We are monitoring the situation very closely and hope to be able to resolve this asap.
Thank you for your patience and understanding in this regard. We will continue to update you throughout.
Kind Regards,
Aramex SA