ARAMEX - Failure to deliver as per their service

SHIPMENT NUMBER: PNA***

Yesterday the 10 May 2021 I sent tender documents via Postnet Parkrand to Postnet Pinetown, Durban and they advised me to use a "Dawn" service since it was a document that needed to be submitted at 12 today. When I sent someone to collect this morning he was told the documents will get there around 11 and incontradition with the Dawn service and when I called Aramex, someone checked with the driver and driver said he was told it is an "overnight" delivery.

How is this happening when the waybill clearly states that it is a dawn delivery and I have to pay a premium but received below standard service.

This is a very poor service from the courier company Aramex if they cannot tell which parcel is more important than others. I feel like they are robbing us money by selling services they don't provide at a premium.

With such ***** services; we are losing money as the tender couldn't be delivered in time and they care about the time and money spent in preparation of these documents. All they care about is taking money and delivering at their own time.