Aramex Fail

Received customs email on the 22nd April which was completed and information received.

Called Aramex on the 25th April as received a customs clearance delay notification from Amazon and was informed that information has been received.

Checked account again on 29 April and no change, today on the 30th April my Amazon profile is saying could not deliver package, more information needed by Aramex. I have received nothing from Aramex asking for information and have called the JHB number at least every 30 minutes from 2pm today and there is no answer, you just get the recorded loop for 15 minutes and then the line goes dead.

I would very much like to know where my package is and what information is required for this to be delivered.