NS
Nobomi S

1 reviews | Active since Mar 2017

24 Mar 2017, 19:17

Aramex Employees open and ***** I terms inside parcels

<p>On the 6th of March 2017 l laid a complaint with Aramex in Silverton about a parcel that l dropped in one of their Sinovile pick n pay drop box.</p> <p>Parcel when it reached Vryheid it was opened and my plastic bag was inside an Aramex bag that is not available in Pick n Pay only available to Aramex Employees and an I term was removed from my parcel and l showed Aramex Silverton these 2 plastic bag pictures.</p> <p>After numerous calls and emails to them they took 2 and half weeks investigating,they just said there is no insurance to drop boxes and in this case its different because not the whole parcel was ****** or lost only one I term that was intentionally removed and an Aramex Employee replaced my bag with a barcoded Aramex bag that is not available for people to buy from Pick n Pay.Aramex are bad bad people.</p>

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Replies (1)
Aramex South Africa
Aramex South Africa's reply27 Mar 2017, 10:04
Official

Dear Nobomi

Thank you for bringing this matter to our attention.

We apologize for the inconvenience caused with regards to the delivery of your shipment.

We have escalated the matter and one of our consultants will be in contact with you shortly.

Kind Regards

Customer Care Johannesburg- Aramex SA