Aramex drivers *****ing parcels

Went to pick n Pay Westgate mall on Monday to drop off my customer's parcel at the designated Aramex drop box. I got there and was told that it would cost me R120 to send my parcel, I paid, got my way bill info, filled it out & dropped my parcel

On Tuesday afternoon, my customer still had not received here parcel & proceeded to track it online. The tracking number came up as invalid. She alerted me & I tracked it on my side too, still invalid. I then chose the option to speak to an agent online and was transferred to someone named Kim.

I told Kim what my issue was, she asked for my way bill number and confirmed that it was indeed invalid, she then asked that I send my way bill customer copy and details of my parcel, which I did. Kim told me their driver had "an uncontrollable delay" on Monday and that the issue would be sorted

This afternoon, my tracking number is still invalid and Kim's new story is that the driver did not receive my parcel from their drop box and that the issue will be escalated for further investigation Meanwhile a Paxi delivery that was sent on the same day has arrived at a destination in a completely different province at a cost of just R60

Do yourselves a favor and stay away from Aramex south africa