Aramex - Don't answer calls timeously. Force you to use chat interface. Chat agents don't respond timeously!

Yet another bad performance by Aramex. Another parcel that has progressed via tracking no further than the local depot. Parcel is meant to be in durban out for delivery today and is sitting at the depot in JHB. This is a company that does not answer the phone and is yet another perfect example of a company that has traded answering the phone for the oh so brilliant chat bot (groan). Forced to use the chat bot that Aramex claim jumps the queue on the telephone waiting list - is unreliable at best. agents that operate the chats are apparently a third party - according to the interface. You give all the info the chat bot requests and are then put in touch with an agent. When the agent answers you get a message that tells you that there may be delays as the chat agent is chatting with numerous other customers at the same time. I left the chat 1 hour and 37 mins later having had no further replies to my tracking enquiry.... I guess the parcel is somewhere and will arrive at some time... who knows?