ARAMEX DOES NOT WANT TO COMPENSATE FOR MY MISSING PARCEL

My parcel got missing in the hands of an agent from Aramex SA, it was from Cape Town to Ladysmith via drop box in Pick n Pay in June however my parcel never reached its destination and when I followed up and tried to track it; it showed that it had arrived in Durban Depot.

I then took it upon myself to find out what had happened and I was advised by their consultant that I should send pictures of the contents then it was declared missing after they had received the pictures. I called Aramex SA Johannesburg and I was told that Cape Town Aramex must deal with my claim. I’ve been calling Cape Town and spoke to a consultant by the name of Lee, she said I must send them a quotation and a claim form. I did as I was advised but she’s been giving me the run around and she’s not returning my calls like she always promises to when I call her.

It’s been 3 months since my parcel went missing and I was told that I should get compensated but to no avail due to the fact I’m being told that the drop box at Aramex SA doesn’t have insurance which I wasn’t briefed about by Pick n Pay prior to using their service.