Aramex does not deliver

This company clearly does not pride itself on customer service. I find that they are arrogant, lazy and not customer centric. No one should use their service even if their service is for free. The driver Hlungeani ***) called me yesterday out of the blue to deliver my parcel. When I called him a few minutes later, he answered the call telling me he was still in the area but could not deliver my parcel and that he would do it on Tuesday, bearing in mind this is Friday. He then put the call down. I could hear that he was at a bar or something when I called him. I found his behaviour disrespectful. I then proceeded to escalate the call via WhatsApp. Let’s put it this way, I only got an answer from Julia late the next day. She made excuses for them stating that they do no work public holidays and weekends as if this is an excuse not to work. She could not even find this parcel as I was concerned that the driver could sabotage my delivery. When I asked her for full name, she refused to give this to me and then conveniently ended the chat. Arame clearly sucks as a provider and their interest in delivering a parcel is concerning. Friday delivery gets pushed for Tuesday. Don’t use their service - there does not seem like any manager cares about customer service.