Aramex does not delight it's customers

In February 2020 I placed 2 orders,within days of each other with Kayo Bazaar in Krugersdorp.The parcels were sent to me with Aramex.I recieved the one parcel last week tuesday,3 March.I phoned Aramex on monday,9 March to enquire about the other parcel(DBP***) and was told by the clerk I would be phoned back about the whereabouts of the parcel.Noboby phoned back.This morning when I phoned again I was told that the parcel was being destroyed!Its has been there unclaimed for 2 weeks or something and now it gets destroyed.Please Aramex "delight" all your customers by telling them how exactly you lot "destroy" parcels that people like me have paid money for!!!How does one parcel get to me successfully but the other does not,"please "delight" me with an answer.I recieve parcels regularly from Takealot,Loot,FastWay and The Courier Guy with no problems at all,and have been at this same address for years.If Aramex could not deliver my parcel and get hold of me,why did they not phone the sender?