Aramex Does not care about their clients needs…stay away

It pains me to even give a review to Aramex, I placed my order online and selected Aramex to courier my order. I was expecting my order on the 22nf of December 2021. I was sent an email to pay customer fees I only saw the email few days later and made payment on the 31st of January 2022. I started following up with Aramex and I was asked to send proof of payment which I forwarded in the email on the 5th of January and requested to change my deliver address on the same email. I followed up every day after that and it was story af the other what really surprised me is when I followed up on Friday the 14th of Jan I was 1st advised that my payment is not reflecting than I was advised that my order will be delivered on Monday. No other was delivered on Monday I followed up with Aramex and I was advised by Doreen that the person I spoke to on Friday **** to me that there is no order scheduled to be delivered this is 17 days later I still have not received my order. I followed up today 18 January and I was advised that the manger is in the meeting she will call me at 12:00 I am still waiting to see if that is not yet another lie from from them. I did not know that the service at Aramex was this bad I had ordered clothes fromShein for my daughter who was travelling to Mozambique for holidays I had to spend more money buying her more clothes because Aramex does not put their. Customer needs.