Aramex does not care about its small customers.

Due to a data capture error on their side, I ended up paying double duties on the products I ordered from the USA. After multiple emails to Customer services (Langton Ncube & Tebogo Majozi) and multiple reference number for the same issue I have given up.

It seems they are not willing at all to help me out or refund/credit me MY money that i have paid to them.

The problem is that the service itself (Global Shopper) is great, customer service however is pretty much the worst and most non-existent part of this "international" operation....truly horrible.

My References: - JNB/0118/7280 - JNB/0118/2425 - JNB/1217/8049

I don't really care if they are too busy to get back to me, their problem has now become mine and that frustrates me.

Don't use Aramex!!! Support a local courier!!!