Aramex DISGUSTING Service

Aramex has had my parcel since 10 November, 4.5 week's & I have officially lost all my patience. My parcel was due to be delivered LATEST December 1st. I ordered it early to receive it in time for the Festive Season. The last update before my delivery was due was November 19th, I waited. December 1st came & went & I made my first call to Aramex on December 2nd only to find out I needed to pay Duties. Not a single form of contact to let me know that. I paid the same day within half a hour of receiving the invoice. I waited again. I received NO updates, I then saw that my shipment was in "Customs Clearance". I waited. 11 Day's went by with no updates. I called again on the 13th & was told my shipment had been detained due to cosmetics, none of which were in my parcel & AGAIN, no one contacted me to let me know. The call cut & I called back, literally 10 minutes later the next person I spoke to said my shipment had been released from customs & was no longer detained?? How is this possible in 10 minutes? I was told by that agent he would escalate the shipment to go out for delivery. I called this morning to check the status of my shipment, I was informed by the lady I spoke to that my shipment had been moved from the Customs depot at the JHB airport to the Aramex depot at the JHB airport & it now need's to go through sorting for provinces; she will escalate the shipment. I then spoke to Juan, on a Whatsapp chat this afternoon whom informed me that the shipment was still sitting in the Customs depot & in fact had not been moved as per the previous communication. I have held my patience & composure for week's however my shipment is now 2 week's overdue & no one seem's to know where it is. Juan even had the mordacity to respond with such attitude & make out like he has "gone out of his way" to ensure my shipment is moved - the same thing each agent before him said. Being in a customer service role, he is going to be dealing with MANY frustrated clients, especially at the service level Aramex seem's to be giving out. I have NO idea when I will be receiving my parcel.