1 reviews | Active since Aug 2016
ARAMEX - Did you lose my parcel?
<p>I sent a parcel to my daughter in China. </p> <p>Tha ARAMEX page on the relevant number has not been updated for eight days. </p> <p>I phoned on several occasions. According to them the parcel was delivered and signed for by a person neither me nor my daughter knows. Every time I get a promise that they wil revert back to me. Nothing happens. This is the first time a used ARAMEX and only used them as POSTNET recommended them. On previous occasions I used DHL and everything went very well. I am not a happt customer. </p>
I received feedback from POSTNET on this issue. Clarise Borman was very helpful. Apparently ARAMEX gave met the wrong iniormation regarding the delivery. It has now been established that the parcel was handed to China post EMS. STill strugling ot track the parcel though.
I received feedback from POSTNET on this issue. Clarise Borman was very helpful. Apparently ARAMEX gave met the wrong iniormation regarding the delivery. It has now been established that the parcel was handed to China post EMS. STill strugling ot track the parcel though.
Dear unsatcustom,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused in this regard.
As per discussions with you, the incorrect proof of delivery was updated and we are addressing this. We will follow up on the matter and track the delivery until completed.
We thank you for your patience and understanding and would like to assure you of our commitment to you.
Kind Regards,
Aramex SA
Dear unsatcustom,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused in this regard.
As per discussions with you, the incorrect proof of delivery was updated and we are addressing this. We will follow up on the matter and track the delivery until completed.
We thank you for your patience and understanding and would like to assure you of our commitment to you.
Kind Regards,
Aramex SA