ARAMEX DELIVERY SERVICE IS TRASH!!!!!!!!!!

My order was supposed to arrive in one day, but it has not been delivered after seven days. I paid R99 for the bag at Pnp Kelvin 2090 and dropped my delivery on the 3rd of March 2022. The order was going to Germiston in the same city and province but it's still hasn't been delivered today 9th March 2022. I have lost a great deal of business as a result of your incompetence. Aramex's service is terrible. I want my money back. In regard to false advertising, I will be filing a complaint with the ombudsman, because they claim its one-day delivery and charge higher rates when it's actually 3-5 working days for them to deliver.