Aramex delivery service is ****

Aramex Durban to South Africa service sucks. Last year a parcel was shipped on the 20th of Aug 2018 they said its going to take 2 days. 2days passed. I only received my parcel, tracking number Dbp ********** 3710. I received it on the 31st of Aug 2018. The second time I ordered on the 24 December 2018 tracking number ********** 1940, that parcel I only got on the 7th of Jan 2019. Now I ordered again 31March2019 and the guys phoned me on Monday the 1st of April 2019 saying that they are outside my gate. I told them they did not inform me that they are coming I am at work I can only leave at 14:45 can they wait for me. They said no. They will come the next day at 15:00. 15:00 came and go. Then I was on the phone again. The guy I spoke to said he will arrange for a night shift delivery which is between 6 and 8. We'll I was admitted in hospital since but I arranged with my sister to be at my home that time, guess what no one pitched again. So today this morning I phoned again and they said they are going to deliver it at 12... Omw this is after I said I will only be at home at 3. Then I was put on hold for an hour. The guy said he will phone me back so that they can deliver it to the hospital. We 4 hours passed no one phoned me back. I phoned again holding for another 2 hours on the phone. I HAVE CALLED out more than R200 Airtime. I mean I want compensation. Why do I pay delivery cost if this is the service that I am getting... I want my R300 deliver cost back and my R200rand airtime that I waisted on the phone trying to phone and phone again and again...