Aramex Delivery Service Failure: Poor

I received notification on Friday 7th November that my order was out for delivery. I then received an e mail stating that they had tried to contact me. I mailed back and decided to call the e mail sender (happy to provide names if need be). I was advised: 1) The driver tried to deliver at 11.00 at our Complex, which is definitely not true as I was home. 2) They tried to call me, again not true and I confirmed that they had the correct number. Interestingly when i confirmed my address it seemed that they did not know where it was despite it being in close proximity to one of the biggest landmarks. 3) Operations would be contacted to advise if they could still deliver and if they couldn't I would be informed. Needless to say, no delivery and no further contact to inform that delivery would not occur. 4) Today (Monday) no contact from Aramex, I called after 11 to check on the status and also tracked the parcel. Not out for delivery today