Aramex delivery limited

<p>i ordered items from an online store and they couriered the items to me via aramex and I received a tracking number. I called aramex since the initial date I was supposed to receive the delivery on had passed. </p> <p>At first I was told I would receive my parcel the following day but I did not, a day later I called and after going thru all the agents and calling about 5 times, I was told the vehicle that was delivering my parcel was ******.</p> <p> I was told that I would not get any refund on the loss of the items which were valued at R1050.</p> <p>funny thing is ,it is not the first time I have heard of this excuse of the *******. And I would expect a company as big a aramex would have insurance for such incidents.</p>