Aramex - Delivery Box and Product Box Smashed

When I received the package from Sashin (courier driver) I could feel the inner product box was moving around on the inside. There was a single piece of bubble bag inside, but even that dislodged and caused the product box to move about. The package was not sealed properly. The outer box was damaged and torn, top of box was open, you can see from the pics. The product box itself is also damaged. Product box had no seal and no bubble wrap. By the condition of the box we can see the package was not handled with care. This is evident in the photos.

The product is a camera pro flash. There could be issues with the flash in a few months that is due to the product being knocked around before even arriving to my house, I don't want to take that chance. Due to the nature of the product (electronic camera flash which contains glass and photographic light bulbs) I informed Amazon that will be returning the product. However the issue now is there is a cost involved to return this item. I do not see why I should liable for return shipping when the very reason for the return is due to the lack of care from Aramex.

Timeline of communication:

Wed 25 Nov - I called Aramex, and explained my complaint, spoke to Sanele - I emailed Sanele my complaint - I messaged Aramex on Facebook with my complaint as well

Thur 26 Nov - Aramex rep**** on Facebook saying I will be updated

Mon 30 Nov - I messaged Aramex on Facebook again to follow up on feedback - they rep**** stating I will be updated soon

To date NO ONE has called me.