Aramex customs department sucks!!!

If I could give 0 stars I probably would. Where do I even start. I had two shipments coming from the UK whereby I paid in dollars . Someone in the customs department of aramex misread the invoice as pounds and charged vat and customs on that . As a result the customs charge was enormous as the conversion from pounds is much higher than what I actually paid in dollars. Mind you , this isn’t even the first time this has happened , previously I was apologized and the amount was amended.

I was told to email Aletta who is the adjustment clerk who confirmed that indeed the invoice was calculated as pounds. I supp**** her with the invoice which clearly showed dollars as well as my bank statement which clearly correlated to the dollar payment that matched - since then my emails have been blatantly ignored . I contacted aramex on Facebook who assured me someone would contact me regarding the issue. 6 days later I followed up with the Facebook team who tells me to contact some supplier and uses exclamations in their messages as though I’m annoying them.

I’m at my wits end and so annoyed.