Aramex courier company unable to meet its obligations.

With the advent of the post office dying a few years ago most of us changed to the services of courier companies. I recently ordered a item on eBay's platform and took care to ensure eBay's global shipping program was used that guarantees a courier will be used, having no choice of courier this ended up being Aramex. As of last week Wednesday the pre-cleared parcel arrived in South Africa, and it took Aramex a day to transport the item between their various depot's. On Friday a day later everything was on track and the parcel was out for delivery, this is where the proverbial wheels began to fall off as by 12:00 there was no delivery, I contacted their customer services and inquired, I was assured the parcel was out for delivery. By 20:00 that evening I saw the tracker stated failed delivery due to customer not being available for delivery, which was not true, I called customer care again the following day, the reason I was given was Aramex had too many parcels to deliver and too many collections and the driver did not have enough capacity to meet this before close of business and that the parcel was yest again out for delivery. On Saturday I again enquired around late morning as no parcel arrived, I left the note for the driver to contact me again with customer services who again reassured me the parcel would be delivered on Saturday. At 20:00 Saturday evening after no delivery and no call from the driver, their tracking systems stated the parcel is now rescheduled to the next business day, now being Monday., With no reason given. I am sure that this parcel is by now either lost or ****** or so badly battered that there will be no happy ending to this story. Having read the other very recent bad reviews it seems that yet another great company is cracking at the seams and is unable to meet its obligations. Having looked at whether all the previous reviews were responded to it seems that it is pointless giving reviews on hello Peter as there is no responses from Aramex to these complaints on hello Peter and I question what value hello Peter brings to the table for resolution other than just warning us of bad companies we should not use or buy from.