Aramex Complete Customer Service Neglect and Poor Service Quality

I have been waiting well over a week for the status of my Aramex delivery to update. It has been at the Johannesburg Branch for longer than the package took to be delivered within and from the USA. I have sent numerous Customer Service requests, emails and even contacted them via Facebook - none of which rendered any response.

I also sat for ages on the phone to the Johannesburg call centre while consistently being transferred on to new people. The only time I managed to get hold of an actual human from the Global Shopper department I was RUDELY HUNG UP on after only saying hello.

All I would like is a tiny bit of customer service. I paid and uploaded all of the Customs documents required over a week ago. But I guess now that Aramex has their fee they are no longer interested in processing my order to completion.

A facebook query eventually rendered one reply telling me that "the package is held by customs and our team is working on it.". This reply did not address any of the customer service neglect that I have experienced NOR offered me any new information than what has been written on the online portal for over a week.