1 reviews | Active since Oct 2016
ARAMEX COMPLAINT
<p>Aramex is *****ing from shippers...Never will i use them again as they cost me alot of money by parcels being ****** or going missing</p> <p>The are liable for parcels if it gets ****** in a "robery" but now they only want to offer me a free delivery for my parcel if i replace my clients products!!!!To the value of R2500 they offer me R99...What a joke!!!@Pathetic</p>
This is not the first time i have problems with Aramex...But the latest one takes the cake...So i send parcels on a daily basis via the drop box at our picknpay..A client phones me this morning telling me she havnt received her parcel yet..I trace it,it says returned to shipper/wrong adress..I phone Aramex and get informed that my parcel was "****** in a robery" last week...Drop box parcels is not insured but they can offer me a free delivery...To me that is unacceptable,My parcel gets ****** with products worth R2500 but they can offer me R99..The robery is Not my problem..Aramex has insurance so i expect them to replace the worth of my parcel..Ja i know the drop box doesnt have insurance,but the problem is it is Not ****** at the drop box...it is ****** out of their vehicle in a "*******" what i hardly believe coz like i said this is Not the first time!!
Aramex is liable for the damage and i want answers Today..I will not just leave it
This is not the first time i have problems with Aramex...But the latest one takes the cake...So i send parcels on a daily basis via the drop box at our picknpay..A client phones me this morning telling me she havnt received her parcel yet..I trace it,it says returned to shipper/wrong adress..I phone Aramex and get informed that my parcel was "****** in a robery" last week...Drop box parcels is not insured but they can offer me a free delivery...To me that is unacceptable,My parcel gets ****** with products worth R2500 but they can offer me R99..The robery is Not my problem..Aramex has insurance so i expect them to replace the worth of my parcel..Ja i know the drop box doesnt have insurance,but the problem is it is Not ****** at the drop box...it is ****** out of their vehicle in a "*******" what i hardly believe coz like i said this is Not the first time!!
Aramex is liable for the damage and i want answers Today..I will not just leave it
Dear lucille1989,
Thank you for taking the time to share your comments with us. We appreciate your time and effort in this regard.
As per our discussions with you, the terms and conditions stated on the waybill of the Drop Box service is very clear that no insurance is offered. Should you require additional insurance on high value items it is advisable that you use the standard Aramex service which includes this at a premium rate.
In this specific situation the vehicle carrying the goods (along with other goods) was hi-jacked, which is beyond the control of the company. The matter is still under investigation with the assistance of SAPS.
As you are a long standing customer we like to offer you complimentary deliveries to assist with the situation. Insurance is however not included in our in this service as per the stated terms and conditions.
Kind Regards,
Aramex SA
Dear lucille1989,
Thank you for taking the time to share your comments with us. We appreciate your time and effort in this regard.
As per our discussions with you, the terms and conditions stated on the waybill of the Drop Box service is very clear that no insurance is offered. Should you require additional insurance on high value items it is advisable that you use the standard Aramex service which includes this at a premium rate.
In this specific situation the vehicle carrying the goods (along with other goods) was hi-jacked, which is beyond the control of the company. The matter is still under investigation with the assistance of SAPS.
As you are a long standing customer we like to offer you complimentary deliveries to assist with the situation. Insurance is however not included in our in this service as per the stated terms and conditions.
Kind Regards,
Aramex SA
Please contact me via email for arragements
Please contact me via email for arragements
Thank you for offering me 6 Complimentry bags..I guess its better than nothing..And thank you Mbali Zuke for helping me sorting out this matter of frustration
Thank you for offering me 6 Complimentry bags..I guess its better than nothing..And thank you Mbali Zuke for helping me sorting out this matter of frustration
Dear lucille1989,
Thank you for your great feedback. Will will surely commend Mbali for her great service to you.
If you need any further assistance please don't hesitate to contact us immediately
Kind Regards
Aramex SA
Dear lucille1989,
Thank you for your great feedback. Will will surely commend Mbali for her great service to you.
If you need any further assistance please don't hesitate to contact us immediately
Kind Regards
Aramex SA
Thank you
Thank you