Aramex company sitting on a package for 2 weeks and lies from their customer service center

This shipping company is so **** I have a parcel sitting at their customs facility since 06 December which was cleared. They made me pay them exorbitant R1.2k to clear and I paid. But since then the shipment is updating at scanned at Aramex facility for 2 weeks now. I phoned 3 time over the course of the 2 weeks to ask what was going on why the package is still at customs and every time I get there response "it was cleared in the morning you will get your package tomorrow" Now I am complaining here because the call center is ***** and I find I cannot trust such a blatantly ************* company such as this.

I hope they get their **** together and sort is out, there are many of us in the same boat having the same problem with this company