ARAMEX Clearance Department

ARAMEX Clearance Department south Africa has to be worst. My shipment has been stuck there like forever, I have been calling and sending emails for over 10 days now, they keep on saying they will send me an invoice to pay for duties, I have been waiting ever since calling everyday without getting help, the consultant there a certain Khangwelo , Zanele have been sent enquiries and emails they don't even bother to respond,