ARAMEX CLAIMS HALF PARCEL BROKEN OVERNIGHT SERVICE BECOMES A WEEK

Here is a copy of what I posted on Aramex 's facebook page on 12/14/20, 8:05 PM You sent December 14, 2020 I am NOT happy AT all In fact I am EXTREMELY upset.No 1.Are u NOT SUPPOSE to be a OVERNIGHT courier? As I posted 2 packets on the 8th of December that after MANY phone calls and my 1 customer having to go to ur offices THEmSELVES they receivedtheir packages TODAY. 14 December .6 fricken days Later and ON top of it all the One package was opened and only 1 item in the pack was received by my client. This was after I had a call from someone Aramex east london that said that it seems that the pachage was leaking and they opened it. And one of the bottles THEY say was broken I asked if they threw the package on the ground and jumped on it as that would be the only way that that bottle could break as they were very well insulated ( I have sent many parcels like these via Aramex) This was n R400 bottle of crucial medicine for a young cancer patient that NOT ONLY had to wait 6 days instead of 1 but then the most important bottle is mysteriously broken and u say that u are NOT liable!? ( I still have had NO PROOF that the bottle was broken- how do i know that it wasn't just ******? ) How are u NOT liable when U broke it AND it says Clearly on the instructions GLASS HANDLE WITH CARE. Now the patient is without their medicine out of money and so am I.WHAT are U GOING TO DO ABOUT IT!?? You sent December 14, 2020 The case was reported and Friday they said that it eas escalated.yet NO call form ur offices. In the mean time I had to REFILL AND RESEND the patients product AGAIN- AT MY COST- Thus I am out of pocket for the R400 for the product and theR100 courier fee (NOT EVER using ARAMEX again!!! I have been in contact via ur facebook messenger as well as phoned numerous times. I was told in the 1 telephone conversation that customer service would get back to me- STILL WAITING - I then reverted to facebook -the answer that I got was that there is 'no insurance on dropbox'-thus ARAMEX taking NO RESPONSIBILITY