Aramex caused me loss of Income !!!! Pathetic service from Aramex - Juan van Zyl

I Wish I could rate them none stars!!! Never have I ever experience such pathetic service in my life, package was sent to my client on the 16th of Nov 2021 - After I tracked it, they informed me I have a Duplicate waybill number - which is not my fault, up to date today is the 24th of Nov 2021 - still no parcel, I spoke to Juan at the Pretoria branch, with still no concrete answers, I really hope he’s not the manager, because he’s service was pathetic, still haven't answered my mails and no correspondence where my package is!!! Unacceptable Juan !!! You suck Aramex, will never make use of this excuse of a Courier company again, I lost R5000 in business because of you, you will be receiving a letter from my lawyer real soon,