Aramex Cape Town You are a *****

Absolutely disappointed at the level of service, should I rather say shoddy service from Aramex. I have a delivery of face masks that I was expecting to be delivered yesterday as I had paid for expedited shipping. I live in a hotel and there is no security code to access the building as it has a concierge service up front. I informed front desk about this delivery and how critical it is that I receive these parcel. I waited all day yesterday and it was not delivered and when I track it online it advises that I wasn’t available to receive my parcel. Well they were never here and I have already organized for footage of that day’s dealings up until I left at one and the management is most obliging. So I wasted R100 to pay for overnight delivery and I wasted my airtime calling in today because lo and behold I am still without these masks. I call Aramex Cape Town and a lady by the name of Rowena just said, sorry we left you a voicemail and we will deliver tomorrow. She completely dismissed the fact that I was phoning to DEMAND my expedited shipping fee refund and want my parcel as these masks are critical. I have had to postpone a trip for my nephews because we are waiting on these masks and they won’t leave without them. Now I am inconvenience and having to spend my time running after people that will not even acknowledge that they have stuffed up and fix the issue. I’m extremely upset! She wouldn’t even allow me to speak to a manager. I am going to take this to Social Media as well. Aramex you are Shoddy and I have received the worst kind of traumatizing treatment. I’m appalled and I want my parcel! And pay back money.