ARAMEX CANNOT DELIVER A PARCEL

Worst Service any Courier company !!!!! I have been waiting for a parcel that was meant to be delivered to me on the 4th December 2018. The parcel never arrived. I phoned the offices in Pretoria and they said that they have given this parcel priority service and I will receive this on the 5th. I phoned on the 5th and I was promised it will be delivered before 16h00. I did not receive my parcel yet again. I phoned on the 6th, I was transferred to Managers/Supervisors etc and then a supervisor promised delivery of my parcel by 12h00. I did not receive this. I phoned the offices yet again at 14h00 to find out where my parcel is just to be told the driver is New and doesn't know the areas very well but he is in our estate and I should receive my parcel soon. It is now 18h00 and nothing. I have made around 30 phone calls to the Aramex branch and was on the phone for at least 10min at a time. I am moving house and will not be at this premises much longer. How can this be resolved. How long can it take to deliver a parcel if you have been in possession of it for 3 whole days? If you have new staff, well this is not my problem. You should give them adequate training and GPS systems to find homes and businesses. I paid for a service and also many phone calls but i still have not received what I paid for. Waybill DBP ********** 2701