ARAMEX brillant service

I ordered a package from the US in Dec 18, it took about 4 days to travel to ARAMEX New York office, Within 3 / 4 days it arrived in ARAMEX SA, great. Two months later it is stilldoing the rounds in Johannesburg office. Trying to get through to anyone is to say the least difficult, the dreaded call centre holds you in the grip of death. If you get to the wrong department they put you back to the top of the call centre string. This morning I spent about an hour trying to spaek to a manager, "Which Department?" I didn't care just their senior manager would do, I wanted to understand what was happening to my delivery.Just hold in the end I dropped the call. I find that many organisations now hide behind their call centre, is this a reflection of their poor service. Surely if you manage to get to a receptionist and she transfers you to someone, andthey don't get connected or a busy signal, they would come back to you, but NO! This is the new customer care (don't care) attitude.

Aramex out of SA is great in SA Worse than useless