Aramex Beyond Poor Service and Losing Parcel

Went to Aramex Durban Head Office, Riverhorse Valley, Newlands East, 4001 to follow up on a parcel that I sent on the 29th of June 2020. To my surprise, I was told that the parcel was delivered on the 3rd to the wrong address and wrong recipient. This is so unprofessional, why make a client fill in the waybill form with the delivery address and the recipients details, including their NAME, SURNAME and CONTACT NUMBER. Surely upon delivery you should ask the recipient for positive identification. None of the above mentioned was done and today is the 13th of July 2020. I will be suing Aramex for losing my sensitive parcel. Spoke to a lady by the name of Tirusha.