Aramex Bad Service

DUR/0522/2354, I need assistance from someone who understands the following processes. I have the video footage from the Durban Pavilion PnP where I dropped off to parcels and your drivers collecting both. I had informed Jade, Carolina, and others that I used the online waybill and I did not screengrab the waybills. One parcel was delivered and the second wasn’t. I have requested for some to explain to me from the moment the drivers collected who processes those parcels and where are undelivered parcels kept? On your system someone who has better understanding of your system should be able to identify pending/unprocessed waybills, I have not received any feedback to my questions. I was given an incorrect email address by a lady from North West. It’s frustrating to wait to encounter bad customer service from your online team members