1 reviews | Active since Sept 2013
Aramex - BAD BAD BAD SERVICE!!!
The worst service I have ever received!!! To get my parcel out of these people is one of the most difficult things I have ever had to do! My parcel from China is with Aramex, I received an email with payment instructions for customs, VAT etc. BUT NO instructions on when where how I get my parcel!!! I tried phoning, to find out if I can collect and pay and where - the phone just rings!! After my fifth try yesterday, finally someone answered and I asked to speak to Mariza who was not available I left a message I was NOT phoned back! I have sent her an email - still no reply, I phoned again this morning and I was told Mariza was in training I asked to speak to someone who could assist me and I was put through to the internationals department, the phone just rang and I was cut off!! For heavens sake can it really be this ****** difficult! In my life I will never ever use Aramex again!!!!!!
Please accept our sincere apologies for the inconvenience you may have experienced in regards to the delivery of waybill .
At Aramex we take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations. We have investigated the situation for service failure.
We have taken corrective measures to ensure that this will never happen again.
We deeply value your relationship with Aramex. Aramex is committed to providing you with the highest level of service simply because our customers deserve the very best.
Yours in service,
T****ha Pillay
CSD Team Leader
Please accept our sincere apologies for the inconvenience you may have experienced in regards to the delivery of waybill .
At Aramex we take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations. We have investigated the situation for service failure.
We have taken corrective measures to ensure that this will never happen again.
We deeply value your relationship with Aramex. Aramex is committed to providing you with the highest level of service simply because our customers deserve the very best.
Yours in service,
T****ha Pillay
CSD Team Leader