1 reviews | Active since Jul 2015
Aramex At It Again. Very Poor Service
<p>Once again my parcels are being held hostage, it's been very tiring dealing with Aramex since I got into bed with them. Funny enough there isn't any other service that does shop and ship. For days now I have been asking for my contact details to be updated because I moved, I have sent countless emails but they are too busy to care. They keep sending me generic emails telling me my parcel will be abandoned meanwhile what they have to do they aren't doing it, my high vale parcel is held up in customs for days now and I don't know why, I have sent them the do***ents they require but still nothing. I am tired...</p>
Dear Phillip,
Thank you for your comments. We apologise for the inconvenience caused.
As per our communications with you, there was a delay in releasing the shipments due to the payments not being completed. However we are pleased that we could resolve this in person with you and that the shipments are now in your possession.
We always strive to offer a world class service and by no means would every "hold your shipments hostage". We are committed to delivering your parcels as soon as possible and within our control.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Aramex SA
Dear Phillip,
Thank you for your comments. We apologise for the inconvenience caused.
As per our communications with you, there was a delay in releasing the shipments due to the payments not being completed. However we are pleased that we could resolve this in person with you and that the shipments are now in your possession.
We always strive to offer a world class service and by no means would every "hold your shipments hostage". We are committed to delivering your parcels as soon as possible and within our control.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Aramex SA