1 reviews | Active since May 2016
ARAMEX ARE USELESS
<p>After my last complaint where they could not communicate with me, I was eventually contacted, to be told that the perfume I sent is flammable and will not be transported. So I asked if I could get my parcel back so that I could replace the perfume with a cell phone for my son. I was told that is fine but NO battery. So I removed the battery, and raced through pouring rain to catch the Aramex driver at Postnet so that I can get my parcel on the plane tonight. After all this is now 2 weeks AFTER Christmas and my sons have not yet received any Christmas gifts from us. thanks to the bad service I am getting. My sons say that all their friends in the States get parcels from SA. So tonight I track my parcel thinking it is on route to the USA. And guess what!!!!!!!!! MISSING DOCUMENTS. *****!!! I did everything they asked for and I get stonewalled AGAIN!!!!! I want my parcel back so that I can find a competent courier to deliver for me. I cannot tolerate such BAD service and companies who LIE!!!! SHAME ON YOU ARAMEX!!!!!!</p>
Good morning Ms. Aves
Your complaint is noted and has been escalated to the Postnet Contact Center Senior.
He will be in contact with you shortly.
Kind regards
Customer Care Johannesburg - Aramex SA
Good morning Ms. Aves
Your complaint is noted and has been escalated to the Postnet Contact Center Senior.
He will be in contact with you shortly.
Kind regards
Customer Care Johannesburg - Aramex SA
Dear Ms. Aves
I have confirmation that the Postnet Contact Center Team Leader has spoken with you regarding your complaint.
The shipment will depart SA during the course of this evening.
Should you require any further assistance, please feel free to contact him directly. In the event that you are not able to get hold of him, we will gladly assist where possible.
Kind regards
Customer Care Johannesburg - Aramex SA
Dear Ms. Aves
I have confirmation that the Postnet Contact Center Team Leader has spoken with you regarding your complaint.
The shipment will depart SA during the course of this evening.
Should you require any further assistance, please feel free to contact him directly. In the event that you are not able to get hold of him, we will gladly assist where possible.
Kind regards
Customer Care Johannesburg - Aramex SA