Aramex and Aramex Global Shopper Service is Shocking

So disappointed with Aramex service. Got parcels shipped using their Global Shopper program and have been battling for 2 weeks to clear the parcel as they captured the parcel value incorrectly and for 2 weeks could not update the value even thou multiple documents have been supp**** indicating value.

AGS staff and even team leader continuously promised to have this revolved and call me back shortly. I received no feedback or update from their staff during this whole process even though they knew the urgency of resolving this before end of the month. I am a AGS Flex member and don't expect miracles but maybe something close to the "World class customer service" that is mention on your website.

Call center support is comparable to SAPO at a premium price! I am very disappointing on how this was a handled and would appreciate someone from ARAMEX as this case was logged with JHB branch and escalated but apparently that means nothing.