Aramex????

I posted a parcel at Pick&Pay in Polokwane at their Aramex overnight Store to door on 2 May 2018. It has been 2weeks now and the parcel still hasn't reached it's destination in Ladysmith Kzn. I tried phoning their branch in Polokwane. They promised to trace the parcel and phone me back more than one, but never got an answer. I tried Track my parcel, which rep**** the parcel was in Durban on the 4 of May. They were to send me an email as soon as it moves. Nothing! I phoned Aramex, Durban, spoke to several ladies, who promised to phone me back. One did, to tell me the parcell wasn't delivered,because the phone nr was incorrect or call not answered. No sign on their phone of a missed call and number correct. On Monday 15 May 2018 I was promised again that the parcel will be delivered to Pick&Pay, Ladysmith, since they cannot find the adress. Today is Wednesday, exactly 2 weeks after I posted the parcel. Still no sign of it and no answer from Aramex. Please help! The waybill nr DBP ********** 8884 Thank you Linda Venter ********** 395 linda.rooipoort&gmail.com