ARAMAX they are ******* -if you want your goods to go missing and no responsibility on service

hi there ,i have sent out a package with Aramex in Pretoria west -ShopRite and the item when missing -i have tracked it to Pretoria Hub-from there it had never left -this is really disappoint as you guys have never got back to us -the sad thing about this is that we use you guys regularly , now you have no care in the world about the issue