Aramax SA dreadful customer service

The tracking on my package has showed that it arrived at Johannesburg on 03 Jan 2019 (Customs Clearance - In Progress)

05 Jan 2019 - SMS Sent to Consignee to Contact Aramex and Set Delivery Address (I did not receive a SMS)

07 Jan 2019 – I phoned Aramax customer service and after being transferred multiple times I was put through to ********** and was told that I need to provide my ID number and email address to be invoiced for custom fees.

10 Jan 2019 – I emailed the agent that I spoke to confirming my details just in case, without any feedback.

11 Jan 2019 – I received an email from the sender of the package “Please contact the local Customs about your parcel as soon as possible. If you do not contact them in time, the parcel will be destroyed.”

14 Jan 2019 – I have phoned ********** and ********** five times and each time the call has been dropped after 10 minutes of waiting. I phoned ********** and was told that the package is still at customs and needs a importers code which the agent on the line wasn’t fami**** with and transferred me again to ********** with no answer.