Aramax passes the buck

I ordered an item from Amazon which uses Aramax. On Monday I saw the status on the Aramax website was "waiting customer information". I phoned them and asked what information they require from me. They said nothing they have everything. Then why have that as the status? I suspect they decided to ***** the package as they said customs will contact me. Customs never contacted me for any package I have ever bought. The customs duty was already paid by Amazon. Aramax would now this. I suspect the have ****** the package. 3 days later the order still says Awaiting Customer Information despite them confirming over the phone they have all information. This just pass the buck so they can ***** my package or have a friend at customs ***** it.