Aramax disgraceful service

Absolutely appalled at the service from Aramax South Africa. Sent an overnight parcel from Polokwane to Johannesburg on Thursday the 18th August 2022. Parcel was tracked as delivered to Johannesburg on Friday the 19th of August but was never received at the specified address. Call center was contacted on Saturday the 20th during their operating hours but with no joy. They could only lodge a complaint, not even contact the driver to confirm where he had actually dropped off the pacakage. Monday the 22nd,contacted customer services @10:30 to be told nothing more then the case has been logged and i would be contacted within the next 30 mins with an update. This only after I had repeated the urgency of the package being delivered timeously. No call or feedback received. Called the center again at 3:25pm to be told the exact same thing, sumone would contact me shortly with an update. It is 4:45pm and as yet no feedback. Aramax customer service is absolutely disgraceful to say the least! Overnight delivery was used because it was a matter of urgency the parcel be delivered timeously. I have faced a substantial financial loss because of their absolute incompetence and their lack of accountability!